Smart Site AI vs FieldEdge
FieldEdge is built for HVAC and plumbing -- real-time dispatching, scheduling, and invoicing. Smart Site AI captures the leads that keep your techs busy.
Best for Lead Capture
Smart Site AI
Best for HVAC/Plumbing Dispatching
FieldEdge
Best Overall Strategy
Use Both Together
No direct API -- leads transferred manually between systems
Feature-by-Feature Comparison: Smart Site AI vs FieldEdge
How Smart Site AI and FieldEdge compare across the features that matter most to HVAC and plumbing contractors.
| Feature | | |
|---|---|---|
| Monthly Cost | $497 - $1,250/mo | Custom pricing |
| Contract Terms | Month-to-month | Typically annual |
| AI Lead Capture (voice, chat, forms) | Full suite -- 24/7 | Basic call booking |
| Lead Qualification + Automated Follow-Up | AI-powered | Manual |
| Missed Call Handling | AI text-back + voice | Not included |
| AI Review Replies & Reputation Management | Included | Not included |
| Real-Time Dispatching | Not included | Drag-and-drop dispatch |
| Flat Rate Pricing | Not included | Built-in price book |
| Service Agreements | Not included | Agreement management |
| Invoicing & Payments | Basic | Full suite |
| Website Included | Yes -- Pro plan | No |
| SEO Included | Yes -- Pro plan | No |
FieldEdge pricing is custom and not publicly listed. Contact FieldEdge directly for a quote.
Where Smart Site AI Excels: AI-Powered Lead Capture for HVAC & Plumbing
Smart Site AI is purpose-built to make sure you never miss another service call.
AI Voice Agent
Answers every call 24/7, qualifies leads by asking the right questions, and books appointments automatically. When a homeowner calls about a broken AC at 10 PM, Smart Site AI picks up and captures the job.
Smart Chat + Forms
Website visitors get instant engagement the moment they reach out. AI chat qualifies leads in real-time, so you only talk to homeowners who are ready to book a service call.
Automated Follow-Up
Leads get SMS and email sequences that nurture them until they book -- no manual effort required. Your pipeline stays full without you lifting a finger.
Where FieldEdge Excels: HVAC & Plumbing Field Operations
FieldEdge is purpose-built for managing the operational side of HVAC and plumbing businesses.
Real-Time Dispatching
Drag-and-drop dispatch board, GPS tracking, and optimized routing for field techs. Know where every technician is and get them to the next service call faster.
Flat Rate Price Book
Present professional pricing options in the field and manage margins. Techs can show homeowners clear pricing for HVAC and plumbing repairs right on the spot.
Service Agreement Management
Track memberships, schedule recurring maintenance, and send automated reminders. Keep your maintenance agreement revenue predictable and your customers loyal.
Why HVAC & Plumbing Contractors Use Both
Both tools solve critical but different problems for HVAC and plumbing companies. Smart Site AI captures leads and FieldEdge dispatches and manages those jobs.
Homeowner calls about a broken furnace or leaking pipe
Your techs are in the field and cannot answer.
Smart Site AI captures the lead instantly
AI Voice Agent answers, qualifies the job, and sends an instant text-back confirmation.
AI qualifies the lead and gathers job details
Confirms location, problem type, urgency, and preferred scheduling window.
Lead transferred to FieldEdge
Qualified lead details are entered into FieldEdge for dispatching and job management.
FieldEdge dispatches the right technician
The dispatch board assigns the job, optimizes routing, and notifies the tech.
Job completed, review request triggered automatically
Smart Site AI sends an automated review request to build your online reputation.
Note: FieldEdge does not currently offer a public API. Leads can be transferred manually between systems. Contractors use Smart Site AI to capture leads and FieldEdge to dispatch and manage those jobs.
Two Simple Packages, No Hidden Fees
Choose the plan that fits your needs. Upgrade anytime.
Smart Site AI Basic
AI-powered lead capture -- never miss another service call.
$500 one-time setup
- ✓ AI Voice Agent (answers missed calls 24/7)
- ✓ Missed Call Text-Back (instant SMS follow-up)
- ✓ Automated Follow-Up Sequences
- ✓ Smart Form AI (lead capture + qualification)
- ✓ Smart Live Chat AI (website chat 24/7)
- ✓ Unified inbox (calls, texts, chats)
Smart Site AI Pro
Website, SEO, and AI -- get more service calls and stop missing them.
$3,250 one-time setup
- ✓ Everything in Smart Site AI Basic
- ✓ 30-40 page local SEO website (you own it)
- ✓ On-page SEO + technical optimization
- ✓ AI chat widget embedded on site
- ✓ Monthly strategy call
- ✓ Monthly SEO + performance reporting
- ✓ Up to 2 hours/month content revisions
Smart Site AI vs FieldEdge: Frequently Asked Questions
Can I use FieldEdge and Smart Site AI together?
Is Smart Site AI a FieldEdge alternative?
What does Smart Site AI do that FieldEdge doesn't?
Which should I get first for my HVAC or plumbing company?
Does FieldEdge have AI lead capture?
Ready to Keep Your Techs Busy with More Service Calls?
Smart Site AI captures, qualifies, and follows up with every lead -- so your FieldEdge dispatch board is always full. Stop losing jobs to missed calls.